This Shipping Policy outlines how Indivio delivers its digital products and services. As we primarily offer Software-as-a-Service (SaaS) solutions, this policy addresses digital delivery rather than physical shipping.

1. Digital Product Delivery

Indivio provides school management systems and website solutions as digital services:

Access Provision: Upon successful payment processing, you will receive credentials to access your dashboard, admin portal, or school website within 24 hours.
Implementation Timeline: For customized website solutions, the implementation timeline will be specified in your service agreement, typically ranging from 1-6 weeks depending on the complexity of your requirements.

2. Service Activation Process

Our digital service activation process includes:

Account Setup: Creation of your school's account and user profiles as per your requirements
Onboarding: Virtual onboarding session to help you navigate the platform
Data Migration: If applicable, assistance with data migration from existing systems
Customization: Implementation of any customized features included in your package

3. Access and Availability

Indivio ensures the following regarding service availability:

Uptime Commitment: We strive to maintain 99.9% uptime for all our services
Maintenance Windows: Scheduled maintenance is typically performed during non-peak hours (10 PM to 4 AM IST) with advance notice provided
24/7 Access: Your school website and management system will be accessible 24/7, subject to our maintenance schedule

4. Technical Requirements

To ensure optimal delivery of our digital services, we recommend:

Modern web browsers (Chrome, Firefox, Safari, or Edge - latest versions)
Stable internet connection with minimum 2 Mbps download speed
For admin functions: Desktop or laptop computer with at least 4GB RAM
For basic access: Any modern smartphone or tablet with updated browser

5. Domain and Hosting Services

For website solutions that include domain registration and hosting:

Domain Registration: Domain registration typically takes 24-48 hours to propagate fully across the internet
Hosting Setup: Website hosting is established within 24 hours of payment confirmation
SSL Certificate: SSL certificate installation is included and typically completed within 24-48 hours

6. Training and Support Materials

Delivery of training and support materials includes:

Documentation: Comprehensive user guides and admin manuals delivered in digital format
Video Tutorials: Access to our library of instructional videos
Webinars: Schedule of upcoming training webinars shared upon service activation

7. Changes to This Policy

Indivio reserves the right to modify this shipping/delivery policy at any time. Changes will be effective upon posting on our website.

Last Updated: October 16, 2025

If you have any questions about our digital delivery process, please contact us at support@indivio.in.

Shipping & Delivery Policy