This Refund Policy outlines how Indivio processes refunds for its services. Please read this policy carefully before making any purchases.

1. Refund Eligibility

Indivio offers refunds under the following circumstances:

Service Not Delivered: If we fail to deliver the service as specified in your plan within 30 days of payment.
Major Service Deficiency: If the delivered service has critical functionality issues that substantially impair the core functionality, despite our reasonable attempts to fix the issues.
Free Trial Upgrades: If you upgrade from a free trial to a paid plan and request a refund within 7 days of the upgrade.

2. Refund Process

To request a refund, please contact our support team at support@indivio.in with the following information:

Your account details
Date of purchase
Reason for requesting a refund
Any relevant documentation or screenshots

We will review your request and respond within 5 business days. If approved, refunds will be processed to the original payment method used for the purchase.

3. Non-Refundable Items

The following are not eligible for refunds:

Services that have been used extensively beyond the evaluation period
Custom development work that has been completed
Domain registration fees
Add-on services or modules after they have been implemented
Monthly subscriptions that have already been used (prorated refunds may apply)

4. Refund Timeframes

Approved refunds will typically be processed within 7-14 business days. Please note that your financial institution may require additional time to process the refund and display it on your account.

5. Cancellations

For subscription services, you may cancel your subscription at any time:

For monthly plans, cancellations will take effect at the end of the current billing cycle
For annual plans, cancellations will take effect at the end of the current annual period unless otherwise specified

No refunds will be provided for the unused portion of a subscription period unless required by law.

6. Special Circumstances

In exceptional cases, Indivio management may consider refund requests that fall outside of this policy. These will be evaluated on a case-by-case basis and are at the sole discretion of Indivio.

7. Changes to This Policy

Indivio reserves the right to modify this refund policy at any time. Changes will be effective upon posting on our website, and will apply to all purchases made after the posting date.

Last Updated: October 16, 2025

If you have any questions or concerns about our Refund Policy, please contact us at support@indivio.in.